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Shipping And Returns
 

I Trading Port Policies, Terms & Conditions

We value and appreciate our customers.  Our business has grown considerably every year due to our fair treatment of our customers.  Most customers give us Excellent Ratings.  We try to be reasonable and fair and like to deal with reasonable and serious customers.  We are not perfect, but we continuously put a lot of effort into becoming better.

To contact us you can call, email, mail or fax us at:

International Trading Port LLC. (dba I Trading Port)
7119 E. Shea Blvd., Suite#103
Scottsdale, AZ 85254 USA
Tel:1(800) 517-3643, Fax: 480-907-7578
Sales@itradingport.com

PRICING, AVAILABILITY and ORDER ACCEPTANCE POLICY
Since all our suppliers reserve their right to do so, our pricing and availability are subject to change without notice. Great effort has been made to ensure the accuracy of the information listed in our website. However, I Trading Port does not assume any responsibility for any errors contained therein nor from orders arising from those errors and reserves the right to cancel any orders received without having to assign a reason to do so.

 

Before placing an order, you should be aware that your online order does not give you the right to demand we ship the product(s) ordered.  Your online receipt or the receipt of the "acknowledgement of order" form automatically issued by our system does not signify our acceptance of your order, nor does it constitutes confirmation of our offer to sell.  I Trading Port reserves the right at any time after the receipt of your order to accept or decline it for any reason without having to give further explanation.

Upon receipt of your order, we will contact our suppliers to confirm stock and cost. We work hard to keep our web site updated, but if there has been an increase or mistake in the cost of the product or in the shipping cost, we will probably cancel your order and send you an email asking you if you want the product at the new price.

We ship accepted orders either from our own stock or directly from our manufacturers, importers, or master distributors stocks. Our policy is to accept only orders that we, or our suppliers, can fulfill entirely in one shipment, and we do generally confirm availability of the entire order prior to accepting it.  However, if for reasons beyond our control, from the time that we accept the order to the time that it ships, the order can not shipped in its entirety,  we reserve the right to ship partially fulfilled orders, or in other words, to supply less than the quantity you ordered of any item.  In those instances we will make an effort to advise you prior to shipment, however, we reserve the right to ship without noticing you prior to shipping.


All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require further verifications or additional information before accepting any order.


PAYMENTS POLICY
Our Company accepts American Express, MasterCard, and Visa & Discover. For your peace of mind, it is our policy in almost all cases to charge your card once the order is processed and goods are ready to be shipped or already shipped. However in some few cases, depending on the product and the circumstances of the sale, we reserve the right to bill it prior to shipment (i.e. an expiring credit card). You will know that your card has been charged once you receive the invoice for your order. The invoice should not be confused with the automatic acknowledge of the order receipt or order acceptance forms send by our system prior to the actual invoicing.


Cashiers checks, money orders, company check and personal checks are also accepted as means of payment. These should be sent along with a printout of your order to:  I Trading Port, 7119 E. Shea Blvd., Suite#103 Scottsdale, AZ 85254.  In all cases, the product might not be shipped until the funds are totally clear in I Trading Port' Bank Account.  For Cashier's check and money order payments, orders are usually released immediately on receipt of the payment document by I Trading Port.


For company and personal checks, orders will be shipping only after funds are released from your financial institution to I Trading Port. This could take up to 10 business days after receipt of payment by I Trading Port. On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared and I Trading Port cannot reserve or guaranty continued availability.

When using your credit card be sure to provide your exact billing and shipping addresses and phone numbers your credit card has on file on you. Incorrect information may cause a delay in processing your order.

CANCELLATIONS POLICY
Internet is a very powerful tool to search and compare vendors and as such provides unique opportunities to buy at very low prices. At I Trading Port we try to be very competitive with our prices providing you with an excellent service. However, due to the intense competition in prices, our margins are low and those low margins severely limit our flexibility regarding our policies for returned merchandise and cancelled orders when compared to conventional stores.

We would recommend you to shop in conventional (brick & mortar) stores if you are unsure about what product do you want, what types of functionalities you are looking for in a product  or weather a product can be connected or works well with others that you might already have.

 In all those instances, you are probably going to be better served by shopping in conventional stores that usually provide you with very accommodating return and cancellation policies, obviously at a higher price.


Once you are sure of the brand, model, functionalities or connectivity that you want in a product, then you are probably going to be better serve shopping with us.
Once you place the order, we will proceed to ship from stock or place a purchase order to the manufacturer and have them ship directly to you. Since generally we are not allowed to return purchased items, we cannot accept cancellations. So please be sure about the purchase you are making. Once you do it, it is final.


However, we will do our best to help in these cases:

- If you call and want to cancel the order before we have processed it in our system, in most cases we will gladly cancel it. We usually try to process all orders as soon as possible, so, the earlier you call, the better the chance that your order had not been processed and can be cancelled. Keep in mind it is not our obligation to accept your cancellation request. Sometimes, we have already put a lot of work in researching availability of the product, credit card verification, etc.  So, if you call and want to cancel the order after we have processed it in our system, but the product has not shipped yet: Provided that we can stop the shipment, we will gladly cancel your order, but will have to charge you a $25 cancellation fee. Keep in mind it is not our obligation to accept your cancellation request. Sometimes it is not simple or fast to get a cancellation confirmation from our suppliers, and even if the cancellation request comes before the product has shipped, by the time we receive a response from our supplier, the product might have shipped.

- If product has shipped: NO CANCELLATION IS OR WILL BE POSSIBLE.  Please refer to our Returns policy.


In case we cancel your order, a cancellation e-mail will be sent to you. If you do not receive the cancellation e-mail, please insist on obtaining a cancellation notice from us, to be confident that your order did not proceed. Otherwise, the item might be shipped and therefore we will charge your credit card. Once the product has shipped, we can not accept cancellations therefore the product is yours (not even if you reject the package).  A cancellation email will clearly state that the order is cancelled.  Any other email or communication that does not clearly state the order is cancelled is not considered a cancellation.


REPLACEMENTS POLICY
Under no circumstances will a replacement be initiated after 21 days of the Invoice date.

If the product you ordered arrives via UPS or FEDEX and there is visible damage on the box, DO NOT ACCEPT IT. This will make it easier for us to send you a replacement. If the product you ordered arrives via truck, TAKE YOUR TIME to inspect it. Many truck drivers pressure customers to sign the documents quickly. You have the right to take all the time needed to inspect the product thoroughly before signing. If you see signs of transport damage, either refuse the package or write a note in the document that you sign. After the bill of lading is signed "free and clear" by you, it might be difficult or impossible to claim transport damage.


Upon reception of a product, please inspect the package(s) and if you notice any apparent damage to any package or its contents which might have occurred during the transportation of the merchandise, make notes in the delivery paperwork before accepting it(them).  If you accept a damaged packaged without any remarks, you will loose the recourse against the transport company and or freight insurance if applicable. Once you accept the package, please unwrap it with care and call us at once if the product looks defective, is not what you ordered or was damaged during transport.


It is important that you follow with care the setup instructions of the Manufacturer. When in doubt, refer to the manufacturers instructions and if they do not help you, contact them directly thru their help service centers, (usually included in the instructions). Please do not call us for setup advice, since our customer service agents are not trained for that purpose and would be almost impossible to have them be proficient in the setup of the thousands of products and brands that we sell.


If after contacting the manufacturer's service center they determine that the product is not performing to specifications due to a defect, then only, if instructed by the manufacturer, contact us. In most cases, if a product arrives defective or damaged and you call us within 48 hrs of receipt, we will give you instructions and send a replacement upon receipt of the damaged unit. In some cases you will need to cover the shipping cost of the damaged unit and we will cover the cost of shipping the replacement to you.  Please use only UPS or FEDEX when returning any product to us, insure the shipment for the total amount including shipping costs, and promptly obtain and email us the Tracking number. If you want to avoid paying the shipping cost of the damaged unit back to us (or to our supplier), you can always call the Manufacturer and have them give you instructions for the repair or replacement (as per their policy).


In any Return or Replacement that is accepted by our company, the product must be returned in the same condition as it was received. It should come packed in its original manufacturer's box, without writing anything or applying labels on the box. The box must include all the accessories, manuals, warranty card, packing materials and anything else included in the package when it was first received.  Returns or Replacement will not be possible if either the box, packing materials, accessories, manuals or warranty card are missing.


If the product arrives in good condition and after some time or usage, it malfunctions; you need to contact the Manufacturer directly for warranty information. I Trading Port reserves the right to accept to replace a product, even if defective, upon receipt, since the policies of many manufacturers call for direct repair/ replacement of defective products by their service centers, without our involvement.

When a product is being replaced, NO CANCELLATION WILL BE POSSIBLE.  Please refer to our Returns and Cancellations policies.

Due to the conditions set up by the manufacturers or their distributors, the following products are not returnable to, or replaceable by us under any circumstances:
- All SONY, FRIGIDAIRE and ARISTON products.
- All JVC, TOSHIBA & SHARP monitors or TV sets, CRT, LCD or Plasma.
- PANASONIC Massage Chairs, Video Cameras, Other Video Products, Televisions (CRT, Projection or other), Air Conditioners, Ventilation Fans.
- SANYO Recorders & Dictation Machines.
- Any brand of Extended Warranties or Extended Repair Service, including but not limited to: Warrantech, Repairmaster, CPS, Consumer Priority Service, Mack.

In case of a malfunction of the above products, upon receipt, customer has to contact the manufacturer and they will respond directly or through their local service centers as the case might be.

RETURNS POLICY
Under no circumstances will a return be initiated after 21 days of the Invoice date.

Some customers are confused by the fact that it is common for Department Stores and Large Retail Chains to accept returns with minimal or no questions asked. Unfortunately, our competitive pricing does not allow us to be so flexible in our return Policy.


We cannot accept returns unless our supplier accepts it, and in case they do, we are usually subject to a high restocking fee.  Therefore, please be advised that I Trading Port is not obligated to accept returns or to replace any product.  Please contact the Manufacturer for warranty information.  

However, we will make exceptions on a case by case basis. Our Customer Service agent will be able to inform you in your individual case, if we accept a return or will make a replacement of a product. In those cases, our agent will issue you a Return Authorization number (RA).


Without the RA#, no refund will ever be given, even if the customer ships the product(s) back to us or to our suppliers. In other words, you need to communicate with us before taking any action.

If you have obtain a RA# and instructions for the return of the product from our agent, if it is for a refund, you will be charged a re-stocking fee of 40% of the value of the product plus a $25 return processing fee, and refund the difference. No freight cost (either way) will be refunded, which means that you have to pay for the return freight.  In most cases, to be able to credit and refund, we need to wait for our suppliers to issue a credit.  The process can take weeks.  We will not be responsible for any finance charges incurred by the customer while waiting for the refund.


In any Return or Replacement that is accepted by our company, the product must be returned in the same condition as it was received. It should come packed in its original manufacturer's box, without writing anything or applying labels on the box. The box must include all the accessories, manuals, warranty card, packing materials and anything else included in the package when it was first received.  Returns or Replacement will not be possible if either the box, packing materials, accessories, manuals or warranty card are missing.


If a product is returned because the customer does not like it or the customer states it does not perform as advertised, even with an RA#, it will be subject to the restocking and return processing fees stated in the previous paragraph.  We cannot be responsible for manufacturers' claims or product quality.  The customer is free to call or write directly to the manufacturer about quality or other product issues.

As a general rule, we will not accept returns on OPEN BOX items.  Once opened, a product cannot be sold as new and loses a large part of its value.  In some very exceptional cases we will accept returns of certain open box items but they will be subject to re-stocking fees that can range from (50% to 99% of the value of the product), depending on the market price of the product (as open box) at the time and on the condition of the item as determined when received returned by us.

Due to the conditions set up by the manufacturers or their distributors, the following products are not returnable to, or replaceable by us under any circumstances:
- All SONY, FRIGIDAIRE and ARISTON products.
- All JVC, TOSHIBA & SHARP monitors or TV sets, CRT, LCD or Plasma.
- PANASONIC Massage Chairs, Video Cameras, Other Video Products, Televisions (CRT, Projection or other), Air Conditioners, Ventilation Fans.
- SANYO Recorders & Dictation Machines.
- Any brand of Extended Warranties or Extended Repair Service, including but not limited to: Warrantech, Repairmaster, CPS, Consumer Priority Service, Mack.

In case of a malfunction of the above products, upon receipt, customer has to contact the manufacturer and they will respond directly or through their local service centers as the case might be.

UNJUSTIFIED CREDIT CARD CHARGE BACKS
A chargeback is the process initiated by our credit card operator when a customer disputing a charge made on his card. 


All our policies try to minimize the events when your credit card will be charged erroneously. We will charge your card once the order is processed and goods are ready to be shipped or were already shipped. In addition, all our customers have to read and acknowledge our cancellation, return, replacement, order acceptance and payment policies prior to placing an order with us. Our system would not allow our customers to place an order otherwise. We do all this in order to make sure that you know how we intent do business and what to expect from us. If after knowing our policies you still place your order, you are consenting to abide by them in all your dealings with us. We try to be fair and reasonable in all our conducts. If you do not like our policies, please do business with someone else with policies more to your liking.

That is why we will charge a $75 penalty fee for every unjustified credit card chargeback against our company that you initiate.

Chargeback's cause us great damage to our credit standing with our merchant processor and also make us lose valuable time.
 
We consider a chargeback unjustified when: (all real cases that had happened to us)
- A customer orders and receives his product. The product is perfect and no complaints.  Later, after seeing the charge on his credit card bill, forgets he ordered and starts a dispute with the credit card before realizing he did buy it from us.
- A customer orders and receives the product ordered.  Product works fine.  However, the customer doesn't like it, doesn't fit his other products, or any other reason on his side.  Instead of calling us to try to help him, starts a dispute.
- A customer orders and receives the product ordered.  Then, for some reason needs to return it.  In case we and/or our supplier accept the return, customer is subject to the re-stocking fee per our Return Policy.  Customer doesn't agree to the re-stocking fee and starts a dispute.
- A customer orders and receives the product ordered.  Then, without any authorization from us, ships it back to us or to our supplier (which in most cases gets lost).  Then, immediately starts a dispute.
- A customer orders and receives the product ordered.  Uses the product for some time and then decides that he doesn't like the quality or whatever other reason.  Then, the customer calls us and we tell them that the product is under manufacturer's warranty and all concerns or complaints should be directed to the manufacturer.  Then the customer insists that he wants to return disregarding our no returns policies.  Since at that time we cannot accept the return, the customer starts a dispute.
- A customer obtains a return authorization and ships back the defective unit, supposedly to get the exchange, but then decides he cannot wait for the exchange and starts a dispute with the credit card.
- A customer obtains a return authorization and ships back the defective unit, and we agreed to accept the return without shipping and exchange.  Normally we have to wait for our supplier to issue the credit memo or for the freight company to issue the claim check.  The customer gets impatient and starts a dispute.

In all these cases and some others that we deem unjustified, we will dispute the chargeback and immediately issue an invoice for $75.  If the customer doesn't agree to pay this amount via credit card, we will send such invoice to a Collection Agency, which will collect that amount plus any other charges incurred by the Collection Agency until paid in full.  The reason for this strict policy is that some customers are abusing their power with their credit cards, and want to blame us for their mistakes. 

SALES TAX
If required by law, I Trading Port will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the state on Arizona. Additional county sales taxes might apply.


WARRANTY INFORMATION
Products purchased from I Trading Port carry full manufacturer's warranty and issues arising from the same must be taken up within directly with the manufacturers. I Trading Port will not be responsible for warranty in the event the manufacturer goes out of business or refused to honor the warranty. 

INTERNATIONAL ORDERS
I Trading Port Exports to many countries. We do accept international orders, with a minimum order of $2,500 and paid ONLY via Bank Wire Transfers in advance or Letters of Credit.


PRICE PROTECTION
Our Company does not offer price protection.  So, If you place an order and later the web price is lowered, we will not adjust the original order to the new price.  


RETURNED CHECKS
In the event a check from a customer is returned by our Bank due to insufficient funds or any other reason, it will incur in an automatic $50 returned check fee, and the check amount will incur in a 29% interest per year or the highest interest rate permissible by law.

SHIPPING POLICY
I Trading Port does not ship on Saturday or Sunday.  In some cases, Saturday delivery can be arranged.  Due to shipping restrictions we cannot deliver to P.O. Boxes, or to APO or FPO addresses.  Standard Ground Shipping usually takes 3 to 10 business days to arrive, from the moment it ships, not counting the days until it ships. There can be delays in our purchasing department, waiting for our suppliers to confirm price and/or availability. Furthermore, once the order is processed, we don't control our suppliers so sometimes they ship immediately and sometimes they take some extra time to ship.


Some items may be too large or too heavy to be shipped by the method you have chosen, or to your chosen destination. Oversized and heavyweight items can not be shipped via UPS or FedEx. Some items (for example, all TV's over 20") can only be shipped by trucking companies. In these instances shipping prices are subject to increase, based upon size and weight. In any event, we will contact you to inform you about the shipping charges, and only ship your order upon approval. Orders generally take two to five business days to process prior to shipping. However, orders may not ship quickly if we and our suppliers are out of stock. We cannot and do not guarantee shipping in any specific time frame. If you call us, we will give you an estimate to the best of our knowledge.


When placing orders online we only ship Ground.  If the unit ships with UPS or FedEx, deliveries will not require signature.  If the unit ships by Motor Freight (Truck), the default shipment shipping charge is "Dock to Dock" to a Commercial Address.  If you need liftgate (to lower products from truck to the floor), Residential delivery, Inside delivery, "White Glove" delivery, Call prior to shipment, or any other Optional service, you must CALL US BEFORE placing your order to obtain a shipping quote.  If a delivery is made and the shipment is refused because an optional service was not purchased, you will be responsible for freight charges back and forth and re-stocking fees.


If the product you ordered arrives via UPS or FEDEX and there is visible damage on the box, DO NOT ACCEPT IT. This will make it easier for us to send you a replacement. If the product you ordered arrives via truck, TAKE YOUR TIME to inspect it. Many truck drivers pressure customers to sign the documents quickly. You have the right to take all the time needed to inspect the product thoroughly before signing. If you see signs of transport damage, either refuse the package or write a note in the document that you sign. After the bill of lading is signed "free and clear" by you, it might be difficult or impossible to claim transport damage.

DISCLAIMER AND LIMITATION AS TO PRODUCTS SOLD
Most of I Trading Port products are guaranteed by the manufacturers. In some cases, the warranties are offered by I Trading Port' suppliers or by Third Party warranty companies. Except as expressly stated herein, I Trading Port makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site, included but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to I Trading Port arising from any product sold on the I Trading Port shall be the price of the product ordered. In no event shall I Trading Port. Be liable for special, indirect, consequential, or punitive damages related to products sold.